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If you do not see your question here, please call our office or send us a message. We are always happy to help.
General Questions
What is behavioral health?
Behavioral health refers to the connection between your behaviors, mental health, and overall physical wellbeing. It encompasses mental health conditions, substance use disorders, and the ways in which habits and behaviors affect health. Crown & Compass provides behavioral health services that address the full range of these concerns.
Is Crown & Compass accepting new patients?
Yes. We are currently welcoming new clients across all of our service lines. Contact us to schedule your initial evaluation.
Do you offer telehealth services?
Yes. Many of our services are available via secure telehealth for clients who prefer remote appointments or who are unable to come in person. Ask about telehealth options when you schedule.
Do you offer services in languages other than English?
Please contact our office to discuss language access options. We are committed to ensuring that language is not a barrier to care.
Insurance and Payment
Q: What insurance plans do you accept?
A: We accept a variety of insurance plans. Please call our office or email info@crownandcompassbhs.com to confirm whether your specific plan is accepted. Our billing team is happy to verify your benefits before your first appointment.
Q: What if I do not have insurance?
A: We offer private pay options for clients without insurance. Please contact our office to discuss current self-pay rates and available payment arrangements.
Q: Do you accept Medicaid or Medicare?
A: Please call our office to confirm current Medicaid and Medicare participation. Our billing team can provide up-to-date information on your specific plan. Call (281)-619-2408.
Q: Will I be billed for missed appointments?
A: Yes. We require at least 24 hours notice for appointment cancellations. Missed appointments or late cancellations may result in a cancellation fee. Please contact us as early as possible if you need to reschedule.
Appointments and Care
How long is a first appointment?
Your initial evaluation is typically 60 to 90 minutes. This time allows your provider to conduct a thorough assessment of your history, current symptoms, and goals so that care recommendations are well-informed and personalized.
How often will I need to be seen?
Appointment frequency depends on your specific care plan. Some clients are seen weekly for therapy, while others may have monthly medication management appointments. Your provider will discuss a recommended schedule with you after your initial evaluation.
Can I receive more than one type of service?
Absolutely. Many of our clients benefit from a combination of services, such as medication management alongside therapy, or case management alongside both. We work with you to build an integrated care plan that addresses your complete needs.
Are my records and conversations private?
Yes. Everything you share with our providers is protected under federal and state confidentiality laws, including HIPAA. There are specific legal circumstances under which information may need to be disclosed, such as imminent safety concerns, and your provider will review these with you during your intake process.
What is the difference between a psychiatrist and a therapist?
Psychiatrists and psychiatric nurse practitioners are medical providers who can prescribe and manage medications. Therapists and licensed counselors provide psychotherapy, which is talk-based treatment. Many clients work with both. At Crown & Compass, our multidisciplinary team can provide coordinated care across both medication management and therapy.
Specialized Populations
Q: Do I need a VA referral to receive services as a veteran?
A: Not necessarily. Many veterans can access our services independently. Please contact our office to discuss your specific situation and how we can best coordinate with any VA services you currently use.
Q: Can a parent or guardian be present during an adolescent's appointment?
A: For the initial evaluation, a parent or guardian is typically present for part of the visit. Ongoing therapy sessions may be conducted with varying levels of parent involvement depending on the adolescent's age, the nature of the treatment, and the collaborative plan developed between the provider, client, and family.
Q: Do you work with older adults who have cognitive concerns?
A: Yes. Our providers are experienced in working with senior clients whose behavioral health needs intersect with cognitive changes. We coordinate with families and other medical providers to ensure comprehensive, integrated care.
Medication Assisted Treatment
What is OBOT?
OBOT stands for Office-Based Opioid Treatment. It is a model of care that allows licensed providers to prescribe FDA-approved medications for opioid use disorder, such as buprenorphine, in an outpatient clinic setting rather than requiring a specialized treatment facility.
Is Medication Assisted Treatment the same as replacing one drug with another?
No. This is a common misconception. Medications used in MAT, such as buprenorphine, work by reducing cravings and withdrawal symptoms without producing the euphoric effects of opioids when used as directed. MAT is a medically supervised, evidence-based treatment that significantly improves recovery outcomes.
How long does OBOT treatment last?
The length of treatment varies by individual. Some clients benefit from short-term medication support during early recovery, while others maintain longer-term treatment. Your provider will work with you to develop a plan based on your clinical needs and personal goals.